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99.3% Good to Excellent Overall! 

 

January 2010

The most recent patient satisfaction survey results are in and our staff certainly has something to be proud of! Of course, we are very grateful to our patients for their continued confidence in us and would like to take this opportunity to say "thank you"!  When our discharged patients were asked how they would rate our staff overall, it was an overwhelmingly positive response!

When we began our Patient Satisfaction Surveys we wanted to know how we could improve our service to our patients.  Every month we continue to strive to make every patient feel like they were one of our family members.  We know that for nearly 100 years now, families of Greater Cincinnati and Northern Kentucky have depended on Visiting Nurse Association for a tradition of caring in the home.  Thank you for inviting us into your home and if there is anything we can do to improve our services, please let us know.

Verification of Patient Satisfaction Results:

 

VonLehman & Company, Inc., local CPA’s & Advisor firm, was engaged by the VNA to verify the validity of the first quarter 2009 responses to our Patient Satisfaction Surveys.  To read the results click here.

 

 
 

ROLLING 2008-2009 YTD Summary of Satisfaction Survey Results 

Question Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Rolling Avg.
% of admissions made with in 24 hours 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99% 100% 100%
% of discharged patients that completed satisfaction survey 72% 81% 81% 80% 84% 82% 85% 88% 85% 85% 81% 83% 82.1%
The VNA admitted me to home care within the appropriate time period. 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc.
Describe your overall satisfaction with the service(s) provided by The Visiting Nurse Association. 99% 99% 99% 100% 99% 100% 100% 99% 100% 99% 100% 98% 99.5%
Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc.
Describe your likelihood of using The Visiting Nurse Association home care again, or referring a friend or loved one to The Visiting Nurse Association home care. 99% 99% 99% 100% 99% 100% 100% 99% 100% 99% 100% 98% 99.5%
                         
Total Visits per Month 4554 5146 5167 4757 4769 4676 4499 4508 4648 4667 4483 4168 55,842
WINDOWS Missed 0 0 1 2 0 2 2 1 0 0 1 0 9

The VNA initiated "The Windows Program" 1/1/07 to further emphasize our organization's commitment to patient satisfaction. With this program our staff schedule their visits with patients to occur within a 2-hour "window" (i.e. between 10 am & 12 noon).

For more information please call

(513) 345-8000 or (800) 345-8085 

or email us info@thevna.org

 

 

  Visiting Nurse Association Cincinnati OH

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