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ROLLING 2007-2008 YTD Summary of Satisfaction Survey Results
Question Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sept-08 Oct-08 Nov-08 Rolling Avg. % of admissions made with in 24 hours 100% 98% 100% 100% 100% 100% 100% 99% 100% 100% 100% 100% 99.8% % of discharged patients that completed satisfaction survey 60.3% 55% 71% 76% 81% 81% 79% 75% 82% 77% 71% 70% 73.2% The VNA admitted me to home care within the appropriate time period. 99.3% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.9% Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. GoodExc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Describe your overall satisfaction with the service(s) provided by The Visiting Nurse Association. 99.3% 100% 100% 100% 100% 99.4% 100% 100% 100% 100% 100% 100% 99.9% Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. GoodExc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good.Exc. Describe your likelihood of using The Visiting Nurse Association home care again, or referring a friend or loved one to The Visiting Nurse Association home care. 98.7% 100% 100% 100% 100% 99.4% 100% 100% 100% 100% 100% 100% 99.8% Total Visits per Month 4671 5200 5116 4861 5321 5262 5017 4782 4398 4497 4937 4357 58,437 WINDOWS Missed 1 0 1 0 0 1 2 1 0 0 1 0 7 The VNA initiated "The Windows Program" 1/1/07 to further emphasize our organization's commitment to patient satisfaction. With this program our staff schedule their visits with patients to occur within a 2-hour "window" (i.e. between 10 am & 12 noon).
Visiting Nurse Association Cincinnati OH
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