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ROLLING 2009-2010 YTD Summary of Satisfaction Survey Results
Question Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jun-10 Rolling Avg. % of admissions made with in 24 hours 100% 100% 100% 100% 99% 100% 100% 100% 100% 100% 100% 100% 100% % of discharged patients that completed satisfaction survey 85% 88% 85% 85% 81% 83% 82% 82% 82% 89% 81% 81% 83.7% The VNA admitted me to home care within the appropriate time period. 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Ex/Outst. Ex/Outst. Ex/Outst.. Ex/Outst. Ex/Outst. Ex/Outst. Ex/Outst. Ex/Outst. Describe your overall satisfaction with the service(s) provided by The Visiting Nurse Association. 100% 99% 100% 99% 100% 98% 99% 99% 100% 100% 99% 100% 99.4% Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Ex/Outst. Ex/Outst. Ex/Outst. Ex/Outst. Ex/Outst. Ex/Outst. Ex/Outst. Ex/Outst. Describe your likelihood of using The Visiting Nurse Association home care again, or referring a friend or loved one to The Visiting Nurse Association home care. 100% 99% 100% 99% 100% 98% 99% 99% 100% 100% 99% 100% 99.4% Total Visits per Month 4499 4508 4648 4667 4483 4168 4009 4861 4656 4516 4550 4234 53,599 WINDOWS Missed 2 1 0 0 1 0 0 0 0 0 0 0 4 The VNA initiated "The Windows Program" 1/1/07 to further emphasize our organization's commitment to patient satisfaction. With this program our staff schedule their visits with patients to occur within a 2-hour "window" (i.e. between 10 am & 12 noon).
Visiting Nurse Association Cincinnati OH
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