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100% Good to Excellent Overall!  Wow!

November 2008

The most recent patient satisfaction survey results are in and our staff certainly has something to be proud of! Of course, we are very grateful to our patients for their continued confidence in us and would like to take this opportunity to say "thank you"!  When our discharged patients were asked how they would rate our staff overall, it was an overwhelmingly positive response!

Last year, when we began our Patient Satisfaction Surveys we wanted to know how we could improve our service to our patients.  Every month we continue to strive to make every patient feel like they were one of our family members.  We know that for nearly 100 years now, families of Greater Cincinnati and Northern Kentucky have depended on Visiting Nurse Association for a tradition of caring in the home.  Thank you for inviting us into your home and if there is anything we can do to improve our services, please let us know.

 
 

ROLLING 2007-2008 YTD Summary of Satisfaction Survey Results

Question Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sept-08 Oct-08 Nov-08 Rolling Avg.
% of admissions made with in 24 hours 100% 98% 100% 100% 100% 100% 100% 99% 100% 100% 100% 100% 99.8%
% of discharged patients that completed satisfaction survey 60.3% 55% 71% 76% 81%  81%  79% 75% 82% 77% 71% 70% 73.2%
The VNA admitted me to home care within the appropriate time period. 99.3%  100%  100%  100%  100% 100%  100% 100%  100%  100% 100% 100% 99.9%
Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. GoodExc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc.
Describe your overall satisfaction with the service(s) provided by The Visiting Nurse Association.  99.3% 100% 100%  100%  100% 99.4%  100%  100%  100%  100% 100% 100% 99.9%
Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. GoodExc. Good/Exc. Good/Exc. Good/Exc. Good/Exc. Good.Exc.
Describe your likelihood of using The Visiting Nurse Association home care again, or referring a friend or loved one to The Visiting Nurse Association home care.  98.7%  100%  100%  100%  100% 99.4% 100%  100%  100%  100% 100% 100% 99.8%
 
Total Visits per Month 4671 5200  5116  4861 5321  5262 5017  4782  4398  4497 4937 4357 58,437
WINDOWS Missed 1  0  1 0  0  1 2  1 0  0  1 0 7

The VNA initiated "The Windows Program" 1/1/07 to further emphasize our organization's commitment to patient satisfaction. With this program our staff schedule their visits with patients to occur within a 2-hour "window" (i.e. between 10 am & 12 noon).

For more information please call

(513) 345-8000 or (800) 345-8085 

or email us info@thevna.org

 

 

Visiting Nurse Association Cincinnati OH

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